Support Centre

Depositing and withdrawing money

Questions about making deposits to your BUX account and withdrawals from your BUX account

How can I deposit funds to BUX?
You can deposit funds instantly in the BUX app by going to the “Cash” option which is located in your portfolio overview. You can use Direct Debit or a...
Thu, 2 Nov, 2017 at 3:36 PM
How can I withdraw money?
You can withdraw your funds directly from the BUX app. Head to the “Cash” tab in your portfolio overview and then select “Withdrawal” to make a money tran...
Thu, 2 Nov, 2017 at 3:39 PM
What amount can I withdraw?
If you don't have any open positions, you can always withdraw your full account-value to your own bank account. If you still have some open positions...
Thu, 2 Nov, 2017 at 3:41 PM
How long does a withdrawal take?
A withdrawal normally takes about 2 to 5 working days to be fully processed.  If you have any further questions in regards to this, please feel free...
Thu, 6 Jul, 2017 at 2:42 PM
My deposit is stuck. What to do?
When you tried to make a deposit to your BUX account and you've confirmed the payment, we have to establish a connection to our servers. Sometimes, d...
Thu, 6 Jul, 2017 at 2:42 PM
I’ve made a withdrawal to my Credit Card, but it is displayed wrong in my bank statement. What’s going on?
With some banks, your withdrawal is displayed as a negative reservation on their bank statement. One of the banks where this happens is ING. This is a known...
Thu, 6 Jul, 2017 at 2:42 PM
Do I have to pay for a deposit?
No fees will be charged for both deposits and withdrawals at BUX.  Users need to be aware that they can be charged a transfer fee for electronic t...
Wed, 28 Feb, 2018 at 7:43 PM
What is the minimum amount you can deposit and trade with?
With BUX there is a minimum deposit of £50 and a minimum trade size of £10. If you have any further questions in regards to this, please feel free ...
Thu, 6 Jul, 2017 at 2:43 PM
3D secure code - What is it?
At BUX we want to make it as safe as possible for all credit card payments. Therefore on all payments made by credit card we ask for a 3D Secure Code. T...
Thu, 6 Jul, 2017 at 2:43 PM