Support Center

General questions

An overview of the most important questions

Can I trade Bitcoin 24/7?
Bitcoin is open from Sunday 22:05 - Friday 22:00 GMT+1. As our trading desk does not offer support during the weekend, trading isn't possible at this t...
Wed, 10 Apr, 2019 at 11:30 AM
What does GDPR stand for and what does it mean for BUX users?
GDPR stands for "General Data Protection Regulation" and it is a European measure that aims to strengthen data protection for all individuals with...
Wed, 10 Apr, 2019 at 3:25 PM
What do the new ESMA measures mean for BUX users?
The European Securities and Markets Authority (ESMA) is the overarching regulatory body overseeing all local European regulators such as the FCA in the UK o...
Wed, 10 Apr, 2019 at 3:49 PM
The 50% margin close-out rule. Can you explain it to me?
Last August 1st 2018 the European Securities and Markets Authority (ESMA) introduced the so called 50% margin close-out rule.  What does the 50% margin ...
Wed, 17 Apr, 2019 at 12:13 PM
How do I delete my BUX account?
First of all.  Great that you have been using our app so far and of course, we would love to hear what is the one thing we really should add, change, or imp...
Wed, 17 Apr, 2019 at 1:47 PM
What products does the BUX app offer?
BUX currently offers a total of 254 CFD products divided over five asset classes.           Indices NL25 France 40 Germany 30 Spain 35  UK 100 Us...
Thu, 18 Apr, 2019 at 6:01 PM