Support Center

General questions

An overview of the most important questions

Why are the UK and German stocks closed for 3 minutes at 12PM?
Every trading day, an Intra-Day market auction takes place on the UK and German exchanges between 12:00 and 12:03. While it takes place it is not possible t...
Mon, 17 Jun, 2019 at 1:50 PM
Can I trade Bitcoin 24/7?
With BUX X, Bitcoin is open from Sunday 22:05 - Friday 22:00 GMT+1. As our trading desk does not offer support during the weekend, trading isn't possib...
Mon, 17 Jun, 2019 at 11:50 AM
What do the new ESMA measures mean for BUX X users?
The European Securities and Markets Authority (ESMA) is the overarching regulatory body overseeing all local European regulators such as the FCA in the UK o...
Mon, 17 Jun, 2019 at 11:51 AM
The 50% margin close-out rule. Can you explain it to me?
On August 1st 2018 the European Securities and Markets Authority (ESMA) introduced the so called 50% margin close-out rule.  What does the 50% margin cl...
Fri, 17 May, 2019 at 2:38 PM
How do I delete my BUX X account?
First of all.  Great that you have been using our app so far and of course, we would love to hear what is the one thing we really should add, change, or imp...
Mon, 17 Jun, 2019 at 12:05 PM