Support Center

General questions

An overview of the most important questions

Is my money safe with BUX?
Yes. BUX Financial Services is authorized and regulated by the Financial Conduct Authority (“FCA”) under registration number 184333 and is covered by the ...
Tue, 13 Aug, 2019 at 10:46 AM
I'm new to BUX X. Where shall I start?
We like to think that BUX X makes trading super easy. And to help new users find their way in the app and with trading in general, we have developed our ...
Tue, 6 Aug, 2019 at 12:28 PM
CFD trading with real money: how do I do that?
If you’ve been practicing with funBUX for a while, and you feel you have a good understanding of how trading works with BUX X, you can switch to a seriousB...
Tue, 6 Aug, 2019 at 11:49 AM
What products does the BUX X app offer?
BUX X currently offers a total of 257 CFD products divided over five asset classes.           Indices NL25 (AEX) France 40 (CAC 40) Germany 30 (DAX)...
Tue, 8 Oct, 2019 at 2:00 PM
Why are the names of the Indices different in BUX X?
You’ve probably noticed that for indices we use names that are different than the real ones. For example, the famous German DAX index is called Germany ...
Fri, 6 Sep, 2019 at 10:34 AM
funBUX, is that a BUX X demo account?
Yes, we want to make sure you’re completely happy with the way BUX X works before you use real money. funBUX allows you to use “funny-money” when using BU...
Tue, 6 Aug, 2019 at 11:55 AM
What are the opening hours of all products?
Our opening hours vary according to the category type and market of reference.  Below you find a table of all our opening hours, taking the GMT...
Tue, 6 Aug, 2019 at 12:03 PM
How do I trade US Oil with BUX X?
US Oil is a so-called “Future” product. This means that it expires after a certain period, which in the case of US Oil is one month. What happens wh...
Tue, 6 Aug, 2019 at 12:05 PM
Are all products available in the BUX X app?
We have selected a list of the most interesting Stocks, Indices, Currencies and Commodities, based on what our users have selected to be the most attracti...
Tue, 6 Aug, 2019 at 12:08 PM
Why do I need to select a country when signing up?
The BUX X app is currently offered in nine countries: the UK, the Netherlands, Germany, Austria, Italy, Spain, France, Sweden and Denmark. Apart from diffe...
Tue, 6 Aug, 2019 at 12:27 PM