Support Centre

General questions

An overview of the most important questions

How can I trade with real money?
If you’ve been practicing with funBUX for a while, and you have a good understanding of how investing works with BUX, you can start to invest some real mon...
Tue, 10 Jul, 2018 at 2:14 PM
funBUX, is that a BUX Demo account?
We find the word Demo a little boring, so we prefer to call the BUX demo environment funBUX.  And why do we have funBUX? Well, we want to make sure...
Fri, 23 Mar, 2018 at 11:07 AM
Is my money safe and secure?
Yes, your money is safe. BUX is a trading name of ayondo markets Limited. ayondo markets Limited is authorised and regulated by the Financial Conduct Aut...
Wed, 5 Jul, 2017 at 11:00 AM
What are the opening hours of all products?
The opening hours are different per product and are dependent on the local market.  In the UK timezone, the opening hours are as follows: P...
Tue, 23 Oct, 2018 at 3:49 PM
How can I trade US Oil?
With BUX you can also trade in US Oil.   The product US Oil has one significant difference from the other products in the app though. This is because thi...
Thu, 27 Sep, 2018 at 3:04 PM
Why can't I see all investment options?
We have selected a list of the most interesting Stock, Indices, Currencies and Commodities, based on what our (test) users have selected to be most attra...
Wed, 5 Jul, 2017 at 11:02 AM
I need to select a country when signing in. Why?
BUX is currently offered in nine countries: the UK, the Netherlands, Germany, Austria, Italy, Spain, France, Sweden and Denmark. Apart from difference in l...
Fri, 2 Mar, 2018 at 12:18 PM
I'm new to BUX and trading. Is there a tutorial?
We like to think that BUX makes trading super easy. And to help new users find their way in the app and with trading in general, we have developed our ve...
Wed, 29 Aug, 2018 at 4:24 PM
To what indices do the names of the BUX indices refer?
You’ve probably noticed that we offer some indices under names which are different from real ones. For example, the famous German DAX Index is called Ge...
Fri, 10 Aug, 2018 at 10:02 AM
Why are the UK and German markets closed at midday?
What is the Auction? Every trading day, a pre-market and post-market auction takes place that helps determine the opening and closing price on an underl...
Wed, 5 Jul, 2017 at 11:04 AM