Support Center

General questions

An overview of the most important questions

Is my money safe with BUX?
Yes. BUX Financial Services is authorized and regulated by the Financial Conduct Authority (“FCA”) under registration number 184333 and is covered by the ...
Tue, 5 May, 2020 at 2:43 PM
I'm new to BUX X. Where shall I start?
We like to think that BUX X makes trading super easy. And to help new users find their way in the app and with trading in general, we have developed our ...
Tue, 25 Feb, 2020 at 11:08 AM
CFD trading with real money: how do I do that?
If you’ve been practicing with funBUX for a while, and you feel you have a good understanding of how trading works with BUX X, you can switch to a seriousB...
Tue, 25 Feb, 2020 at 11:07 AM
What products does the BUX X app offer?
BUX X currently offers the following products:           Indices NL25 (AEX) France 40 (CAC 40) Germany 30 (DAX) Spain 35 (IBEX 35) UK 100 (FTSE 10...
Thu, 9 Jul, 2020 at 11:43 AM
Why are the names of the Indices different in BUX X?
You’ve probably noticed that for indices we use names that are different than the real ones. For example, the famous German DAX index is called Germany ...
Tue, 25 Feb, 2020 at 11:09 AM
funBUX, is that a BUX X demo account?
Yes, we want to make sure you’re completely happy with the way BUX X works before you use real money. funBUX allows you to use “funny-money” when using BU...
Thu, 14 May, 2020 at 12:47 PM
What are the opening hours of all products?
Our opening hours vary according to the category type and market of reference.  Below you find a table of all our opening hours, taking the GMT...
Fri, 29 May, 2020 at 8:29 PM
How do I trade future products (Oil & VIX) with BUX X?
'US Oil', 'EU Oil' and the 'VIX (Volatility Index)' are so-called “Future” products. This means that they expire after a c...
Mon, 25 May, 2020 at 2:03 PM
What do the new ESMA measures mean for BUX X users?
The European Securities and Markets Authority (ESMA) is the overarching regulatory body overseeing all local European regulators such as the FCA in the UK o...
Tue, 25 Feb, 2020 at 11:10 AM
The 50% margin close-out rule. Can you explain it to me?
On August 1st 2018 the European Securities and Markets Authority (ESMA) introduced the so called 50% margin close-out rule. What does the 50% margin clo...
Tue, 25 Feb, 2020 at 11:11 AM